Dear customer, reliable product quality is the promise we give you at SHENGYAO ! You can apply for the following return rights in the following situations:
1. Within 30 days from the date of placing the order, if you find that the model is incorrect, the goods are damaged upon arrival, or there is a shortage of goods upon arrival, you can submit an application for return, exchange, or replenishment with relevant evidence.
2. If there is a quality issue, please submit the relevant testing feedback report within 90 days from the date of placing the order. After further inspection and confirmation by SHENGYAO , if the quality issue is confirmed, it can proceed with the return or exchange process.
3. For all products related to returns and exchanges, please make sure to keep the original packaging and product labels intact.
Return and exchange policy and process
Quality issues:
If it is confirmed to be a quality issue, we will bear the freight charges for the return or exchange. However, the return shipping fee must be paid in advance; cash on delivery is not accepted at the moment.
Adhering to the principle of “serving customers and solving problems for customers”, we strive to ensure your production and operation.
The freight charges incurred during the return and exchange period are as follows
When your return and exchange application meets the website requirements, please follow the following process:
Please note that we cannot provide a refund in the following cases:
1. Any goods not sold by SHENGYAO .
2. Quality disputes caused by failure to submit relevant valid testing certificates.
3. Any used goods, except those with quality issues.
4. Any goods with quality issues caused by abnormal use and storage.
5. From the date of purchase, within 30 days for non-quality issues or within 90 days for quality issues, if the customer has no objections to the product, it is assumed that the product fully meets the requirements.
SHENGYAO is an independent distributor of electronic components. We have a rich inventory of semiconductors and are able to provide customers with competitive prices while also providing technical support.
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